Customer Testimonials
When people I know hint and looking for a new vehicle, I ALWAYS suggest performance Mazda. The team there is absolutely amazing. Some team members of note are Sebastien, Peter, Ian, Mitchell, and Cam. I felt welcomed by each of them and whenever I had questions I was never made to feel like I was a bother, and I was consistently met with a smile and well explained, informative answers. Thank you Performance Mazda, I love my new CX-50!
I Purchase Mazda cx30 luxury package back in April 2024. The staff in my view are the best in the business. After 15 years with General Motors (Chevrolet) I made the switch, they provide no pressure easy going customer service from sales all the way down to service department I was impressed with the delivery as well! I highly recommend them
We purchased our new CX30 Turbo and picked it up on July 19, 2024. We were very pleased with Zena she was very knowledgeable and helpful as we were trying to decide on the best vehicle for us. When we picked up our car Peter Kalil went above and beyond in explaining the many features our new vehicle has. We are not really computer comfortable but he was patient and not condescending when he was familiarizing us with the features. Kathy and Jack
5 star service from start to finish - very smooth purchase. Couldn't be more satisfied with all of the staff. I visited a few different dealerships, test drove a few makes and models, chose to do business with Mazda on Youville because when it came to customer service they were the best! Thank you team Mazda - Sebastien Metayer, Cambrin Kuhn, Ian Currie, Peter Kalil !
I enjoyed my experience with this dealership when buying my new mazda. My sale person Cambrin Kuhn was very professionnal ! When I pick up my vehicle, Peter Kalil was very helpful with explaining the ins and outs of my vehicle! Thank you guys!
The amount of happy faces one encounters when you enter their building is a giveaway to the fact that Performance Mazda is the most professional dealership that you will ever deal with. Reily never pressured me in the whole buying process. Being a car buyer who loves doing meticulous research, I've been to all the local Mazda dealerships and nobody valued my trade-in as much as Performance did, which was the dealmaker for me Plenty of more lovely individuals throughout the buying process that I was very lucky to meet as well 🙂 Thanks, everyone can't wait to see ...
Leased my 5th Mazda from Performance Mazda. Excellent Sales Service from Brian & Phil, very knowledeable. Always a pleasure dealing with these guys. They take care of you from start to finish ! Look forward to many more years of dealing with Performance Mazda.
Excellent sales service from Angela Denommee and Financing service from Kirsten Lemieux on a used CX-5. Car "keys and manual" handover serviceman with operational review as well as numbers to call if any questions, problems or service requirements also very much appreciated.
We dealt with Angela Denommee and Phil Evans and were very impressed with their professional and friendly service. Angela was great and very knowledgeable and so was Phil. We would definitely recommend Angela and the team at Performance Mazda. Amanda was also of great help. She explained how everything worked in the vehicle when we went to pick it up.
Very friendly and down to earth service! Angela was very knowledgeable and helpful! First time purchasing a Mazda and we love our CX 5 . We went in on a Tuesday and had our vehicle by Thursday! Awesome!
The employee at the service center were very friendly and welcoming. The service was well done and in time. I had a good quality loaner car.
Received a recall letter from Mazda. No problem making an appointment to suit my schedule. Also discussed several minor questions I had with staff. Walked through my concerns totally satisfied with end results. I experienced a great day with all the staff that I dealt with.
I recently had the slab springs replaced on my Mazda3. A couple month later I heard what appeared to be the very same noise so I returned to Performance Mazda. They looked over the car verified all was good and there were no loose parts. The technician/Mechanic search around and identified the back seats were not securely latched and the seat belts were on the wrong side. He latched them securely, rerouted the belts and the noise was eliminated. When the service adviser came to get me, he presented me with a no charge invoice. I felt this was ...
The service is exceptional. Staff is always helpful and friendly. Required car repairs always diagnosed correctly and additional recommendations for maintenance provided. Repairs completed on time and quick responses to all correspondence.
I purchased my 5th Mazda. The service at Performance Mazda is excellent, and visits to the dealership are effortless. I will keep purchasing Mazdas for this reason!
Brian made us feel very comfortable and applied zero pressure to the experience. He also explained all the purchase costs and discounts in a way that made us know that we were getting decent value for the money. During the test drive, Brian demonstrated all the fantastic comfort and safety features. When the car was ready, Amanda gave us a detailed tour of how the features worked and how to adjust all the settings. We felt like we were with friends the whole time. Excellent customer service at Performance Mazda.
The only issue I had was the appointment was scheduled for 7 am and I arrived and was told the mechanics don’t start until 7:45. At the time of scheduling I was told my service would only take an hour so I decided I would wait for the vehicle to be done. Had I known they only start at 7:45, I would have made the appointment for 8. This time difference from opening to the start of their day would not be a big deal if I was dropping off the vehicle but I had let the advisor (not sure who took my ...
My wife brought the car to check the low tire pressure light since we just brought it in for annual service. We discovered that one tire had a screw in it, which was fixable and another with a nail which was beyond repair. It was just before the long weekend and after checking around we were unable to get a new tire until Tuesday. The guys at Performance contacted another dealership and was able to procure a new tire for us. A special thanks to Samuel Lalonde when went out of way to help us out.
Jason is our go-to service guy, Sam is now our second go-to guy. The service prices are competitive, and I always feel confident with their recommendations
I recently brought my Mazda 3 in for service. The service was excellent. They went above and beyond as usual. I would definitely recommend Performance Mazda.
very efficient and honest service, even with short notice. they do not hesitate to take the extra step to ensure the client's satisfaction and excellent condition of the vehicle
I have never had a problem with this dealership or any of its employees, always friendly, professional and helpful. We bought new and have had all of our service done here. Never a problem.
Took my Mazda CX -3 in for an oil change and the 32000 kms inspection. I waited for the vehicle and was out of there in less than an hour. Service advisor was friendly and helpful checked for any recalls and had the car washed. Would recommend booking an appt online. Would certainly recommend this dealership if in the market for a Mazda and the Service department. Chris
Great experience buying my new car.... from start to finish! Thanks To Brian for the aggressive pricing and dealing....to Courtney for the painless financial details and to Amanda who was patient in explaining all the new features of the car, she even helped me transport my stuff from the old car to the new one! You all made it easy and seamless to go from my 10 year old Mazda to a brand new one....
I like the fact that i get emails reminders for servicing. They also do a great job detailing my car. People are very friendly. Thank you
Brian provides a positive sales experience. He provided a wealth of information about our vehicle. He didn’t pressure us, but followed up in a timely manner to make sure that he kept our interest. Amanda went through all the necessary steps for the delivery of the vehicle. She also went the extra mile by buffing our a few marks to make sure that we could clearly see that our vehicle was in great condition.
Very helpful and accomodating. Helped find a solution that met our needs and provided a loaner vehicle for us to use in the interim. Thank you
Friendly service from the service manager and details on the service given to me in a friendly and professional manner and the wait time was short.
I have been dealing with Performance Mazda for approximately 10 years. All staff members I have dealt with over these years have been very kind and respectful. I have never, never had a problem with making appointments, nor with any maintenance service requirements. Found all staff I have dealt with to be very knowledgeable, friendly and willing to help, answer questions. They even enjoy sharing a story or two. They are very respectful to members of my family and myself. Wonderful team. Great shuttle service. P.S. They also have great coffee!
Service was great. The service person that greeted me spoke French which I appreciated. I asked for my vehicle to be ready around 11:30 and it was.
Good service, very professional and friendly staff and my car was ready in no time, I was surprised how soon. The shuttle service was especially good. Price's are a little high though, kinda expensive for an oil change but they say that they are competitive.
Blew a tire hitting a pot hole. Called first thing in the morning and was able to bring the car in for a new tire right away. We had personal appointments in the afternoon but Sebastien kept us advised about the repairs via text which was very helpful. Made dealing with the pot hole aftermath so much easier.
I’ve had nothing but great times with the dealership. I work very well with Brian Sandford when I bought my vehicle. And since I have the Jeep, I’ve been dealing with Daniel on several occasions.
Booked window tinting with Jason, and he was fantastic to deal with, he took the time to offer me advice on tint percentages and even took me through the dealership to show me his car tint. Jason was efficient in replying to my emails with questions and was able to book me an appointment quickly. The day my car went in for tinting Jason was on holidays so I had the pleasure of meeting Paul and he went above and beyond offering my wife and I a loaner vehicle while my car was getting tinted. This was a nice touch ...
Always find a solution for my issues, had an issue with my stereo and display. Dan & Samuel found a solution. Samuel always fits me into his schedule.
Comme d’h, excellent service, le personnel est toujours très sympathique et accueillant. C’est le 2eme véhicule que je fais faire l’entreti Et je suis toujours très satisfait. Merci
Service is always top-notch at Performance Mazda! Knowledgeable, friendly, reliable, and superb staff make the process of servicing vehicles easy and understandable. The are great at providing updates and explaining the work required. I will likely buy another Mazda, just because of my experience at this particular service department!
They new exactly which vehicle was best for my life style. Excellent service, very friendly. Nice dealership I like that they wash the vehicle after a service.
I appreciated rational approach to solution of problems arising from Mazda design and explanations of electronic components of Mazda3 AWD. I wish you good luck, You will need it with this new model.
Absolutely love the service and seeing all of the regulars! Everyone makes me feel welcomed and at home at MAZDA. I will never go anywhere else for a purchase of anything. Thank you for your warm welcoming each and every time. 🙂 Service is amazing with Samuel. This guy deserves a raise! Paul as well helped me with a frequency distortion on my right speaker and he made that cringe of a sound disappear! Best place ever to go to. HIGHLY RECCOMEND
Awesome experience. Everyone I dealt with were great. Knowledgeable about the products and Angela especially was great at understanding my needs. I’d definitely recommend her and the team at Performance Mazda Orleans.
Performance Mazda serviced my car even a day before my appointment as I had brought it in to leave it there overnight. The staff were very friendly and caring and as I found, very efficient! Bravo and thank you!
Fast, efficient and friendly service. It is always refreshing to book service and when you take in your car, the issue is dealt with and that staff can explain things to you.
Starting with Andy Bernard and following up with Courtney and Amanda my experience was Great!!! Andy helped my find the 2019 MX-5 GT I was looking for. Courtney helped with the finance piece and Amanda went through how everything works when I went to pick up my new car. The dealership came highly recommended from my previous Mazda dealership as I was moving to Ottawa. Performance Mazda did not disappoint. I look forward to a continued relationship. Thank you again. Cheers, Ryan
Andrew as always was excellent in knowing what I was looking for and trying to support my request Andrew is very professional and knowledgeable in all areas.
I'm looking for a new car & am checking out some local dealerships to see what they have before making a final decision. Car shopping can be stressful because sales reps are often more interested in making a quick sale than listening to the customer's needs . Andrea Lemieux at Performance Mazda was not like that at all. She's very professional, really knows her stuff and she took the time to listen. I felt that she had my best interests in mind & she wasn't just trying to make a sale at all costs. If I decide ...
Great service department that consistently goes the extra mile. Unfortunately, AS, displays many of the worse characteristics that used car salesmen are reputed to have. Deal with anyone else in sales, if at all possible. Paul Sellars is an excellent individual who consistently does his best to ensure satisfaction and great service. Brian Kereluk knows his cars and consistently delivers good , honest service. Paul Bellavance is a great guy, soft spoken , but very effective and efficient, displays the best aspects of professionalism. Please note- AS called me after 9 PM, at home, after my initial review came out to complain about ...
I feel that both Courtney Hills and Patrick Viau bent over backwards to make sure that all my needs and wants were met. It was an amazing experience.
My Sales rep Courtney was very nice and straight forward. Answered all my questions without hesitation. Found me the BEST deal! I would recommend Performance Mazda to everybody. Excellenr service from Patrick, Financial service manager. Thanks again!!!
From the first call to the time I pick up my SUV. Service was the best. Both Kevin Graham and Pat Viau were extremely professional and always available for any questions I had for them
I felt that Courtney was very honest and I had confidence in hier. I did not feel pressure from hier. Andréa was awsome also. Super nice team!!! Thanks so much !!
I bough a mazda 3 sport gs and received excellent customer service! Sina was very nice and provided excellent service during my purchase. I highly recommend performance mazda to others.
Professional and prompt service! The team was always courteous and reliable. Since I bought the car, I've always done the maintenance with them and never had a problem.
After a terrible experience with another dealership, we were pleasantly surprised to visit Performance Mazda. Not only did we get a great deal but the service was excellent. We never felt intimidated or pressured to purchase the vehicle. We'd highly recommend Sina and Kevin as they're both professional and caring towards your specific needs.
It was great. They explained everything to my satisfaction and answered any questions I had. Jason had all the answers and my vehicle was spotless when finished. Thanks
The staff were all very positive and informed. The product specialist Dimitri Mertikas was very positive, helpful and well informed. The support team included the service department give me confidence that I will get the service that I require with strong customer focus.
It was time for a new vehicle so we went to Performance Mazda and spoke with Kevin Graham. This is the fifth vehicle we buy at that dealership so I think that in itself says a lot about them. Got a great deal from Kevin on a 2016 Mazda CX3 thanks to our loyalty to the dealership. That is not the only reason we returned there. The service we get when we bring our vehicles in for servicing is exceptional, from Don Rushton at the front desk and from Jason Agnel at the service desk. The car is always in good ...
If you want the best price in town go to Performance Mazda! I would highly recommend them to anyone looking to buy a new or used vehicle. Thanks Andrea Lemieux for the wonderful service!!
I want to say thank you to Mr. DIMITRY MERTIKAS FOR HIS KINDNESS,PATIENCE AND PROFESSIONALISM AND ASSISTANCE. I'M VERY SATISFIED ! I WILL RECOMMEND TO MY FAMILY AND ALL FRIENDS THIS DEALERSHIP. ALBERTO DI CANDIA
Through the years, I have purchased 3 Mazda's at this dealership. I've never had a negative experience. From sales to service, everyone has been courteous, friendly and professional. I have recommended friends and neighbours to this dealer. I would like to thank them for everything they have done for me...Joe
I've had my vehicles serviced there for years and it's always been a pleasant experience. Over the last 5 years I've purchased 2 new vehicles from performance Mazda and their sales staff were great.
Thank you for the excellent service Brian and Andy Bernard. I have had two MAZDA and after visiting all of the Mazda dealerships in the Ottawa area it was clear that Orleans MAZDA has the best customer service.
Sales staff were great to deal with. Negotiations were smooth with no annoyances and the car selected was delivered perfectly at a fair price. I would bo business with them again. Moe, the sales person was great to deal with
Great service. We are all very happy Mazda owners, my son, my daughter and myself each bought a brand new Mazda. Mr Kevin Graham welcomed us in a professional manner and showed us everything about the type and size of cars that we were interested in. He was very patient, courteous, polite and motivated. Throughout the process he has demonstrated enthusiasm, attention to details, dedication and above all, very knowledgeable. That is exactly what is expected from customers. All staff at Mazda Orleans made you feel at ease. We highly recommend Kevin.
I went into this dealership looking for advice on whether or not I should trade in the lemon I got from Southbank Dodge. It was recommended to me because my sister and her boyfriend go there for service on their Mazdas and have been very happy with the Service Dep't. Roxanne was very nice on the phone. I spoke with Luciano. Right away I felt comfortable, like he was on my side. It didn't feel like he was just there to sell me something. He gave me really good advice and explained to me, in easy to understand ...
Absolutely great shopping experience. No sales push but very knowledgable and friendly service. Products spoke for themselves. Brian was very easy to deal with and made sure we were walking away with what we wanted.
Most times when I deal with a car dealer, I feel like a shower. Very satisfied with my experience here, no shower wanted or Needed:-)
Premier achat chez Performance Mazda et je suis très satisfaite de mon expérience. Jeff a répondu à toutes mes questions, il est poli, patient, etc. La négociation n'a pas été trop pénible (partie que je déteste le plus). En tant que Franco-Ontarienne, j'ai apprécié avoir été servi en français...merci Jeff. Le service est bon et la voiture va super bien.
I walked in at Performance Mazda, thought I was going to get a 2013 but Kevin Graham said " why not get a 2014, they are the same price and PLUS the 2014 is bigger. THANK YOU Kevin. What can I say, the staff is courteous, professional and know their vehicules. They understand your needs and will aim to fufill THOSE needs. So here I am the proud owner of a 2014 Mazda3 Sport GS. YAY!!!!!
I'm quite please with my visit at performance Mazda. I was very well greeted when I got there. He was very polite and explained everything to me. Overall my visit was very good.
We were very lucky to deal with Kevin Graham at Performance Mazda for the purchase of our new car. He was very helpful and went above and beyond for us during our transaction.
My fiance purchased her first vehicle here, we went back last year to buy a CX5 through them, and it was a great experience. When it came time for me to get a new vehicle, there was only one place I could think of.
My partner and I both purchased our cars from this location (his new, mine used) and each time the staff was awesome! Jeff was friendly and helpful. He actually came to pick me up at work when my car was ready for pickup! I would recommend this dealership to my friends for sure. The cherry on top is obviously loving my new car!
I went to performance Mazda on April 28th for their "We're going nuts" sale. I'm bilingual but my first language is french, Roxanne was kind enough to give me an appointment with a french dealer. I was really pleased with the service that Marcel, Brian & Bruce gave me they we're really nice, I would recommend them to anyone who wants to by a new car. I love my new CX-5. Thank you very much for the nice experience.
I went in Performance Mazda knowing which car I wanted: the same as my old Mazda 3. My old car didn't disappoint me and that is why my choice was again for a new Mazda 3. We knew that this car was the best in its category. On top of this it's beautiful and pretty good on gas if I compare it to my 2005 Mazda 3. All in all we're just thrill with the new design, gas economy, and the sporty driving.
Purchasing a car was never so easy. Kevin Graham walked us through all aspects of the sale and once sale was complete assisted in setting up the on board computer to our specifications. Great Experience never had this type of sales person.
I don't expect much from sales/service people these days [Rogers are you listening??] but Paul Sellars at Peformance Mazada really reset my thinking on that! I came in with what I thought was a simple issue. I was experiencing check engine light a slight noise but it quickly caused my car to be almost undriveable...and it was after work on Friday ;-(. I'd already given up hope but I called Performance Mazada on Saturday morning and not only did Paul get my car in almost immediately he went the extra mile to fix the noise, reset ...
Very friendly, helpful and knowledgeable personnel in sales, parts and service. The parts manager, Mike Russo, has always been very helpful in finding any required parts quickly and for a good value. I would certainly recommend this dealership!
Andrew and Brandon could not have been more personable and helpful. I negotiated with Andrew, and found him to be a very honest individual, and believe I got a very good price (I had test shopped two other Mazda stores, so I am quite confident of this). He didn't try to push any unnecessary extras on us (my wife & I), but ensured we got everything we needed & wanted. Brandon helped with showing, test drives and delivery. Again, he was most personable, patient - we are older, and much of the high-tech stuff is difficult for us to ...
I have for many years thought about acquiring a Mazda Miata. This year I could no longer resist. I did my internet homework first and then went to the nearest Mazda dealership ... Performance Mazda, met Jeff and went over the finer points of the car. The pricing for 2014 was not in yet and I went on vacation thinking about a topless summer! Long story short, I had decided on a trim model and a colour and he had it in stock. Deal done. Picked up the car a few days later and am waiting for the show to melt and ...
We purchased our second new vehicle from Performance Mazda this past December, and we absolutely love it. We bought the CX-5, and no complaints as of yet. its a good reliable car, and i would recommend it to anyone. Our sales associate was Kevin Graham, he greatled us with a smile and was easy to talk to. He made the whole experince nice, quick and easy for us. I also recommend him as a sales associate, he'll be able to help you with any questions that you may have. When, not if, but when we buy our next car ...
I purchased my second new car and had excellent dealings with Brian. Very knowledgeable and helpful. I recommend Brian and Performance Mazda! Thank u so much!
I've been going to Performance Mazda for the past 6 years. The staff has always been very friendly. The appointments are done in time and they always let you know if something unexpected comes up during the inspection of the vehicle. I would highly recommend Performance Mazda for your next vehicle purchase or service appointment.
I was in the market for a new vehicle, and I stepped into Performance Mazda. I was quickly greeted by Brian Fleck who answered all of my questions. I was given an incredible offer for a brand new Mazda 3 Sport GT that was being showcased at the Ottawa Auto Show. I am very happy with my new vehicle!
Plain talking, willingness to go that extra mile, easy-going, good natured salesmen at a car dealership? Rare, but it is true! They do exist. Visit Brian Fleck at Performance Mazda if you want make your car buying experience a positive event. It was good to deal with a sales rep who thinks "win-win". P.S. Love the car... RHC
Buying my Mazda at this dealership was a great experience. After sales servicing is handled by Don Rushton, he makes me feel at ease by always informing us of any appointments coming up or other information important to my vehicle. Don is a very friendly and courteous person, he goes that extra mile to ensure you and your vehicle are well taken care of. I would and I do recommend this dealership.
I just bought my 2014 Mazda 3 sport GT-tech from Performance Mazda. Love the car. Dealer was awesome to deal with and Kevin was able to explain to me the info centre very well. I will recommend them to family and friends.
My last three cars were purchased at Performance. All encounters were good. The staff is friendly and well informed. Kevin Graham, the sales rep, went to the extra mile. Totally great experience.